Get the claim system under control
An electronic complaint system for professional assessment of a claimed product is based on previous experiences with processing and resolving the complaint process in an effort to simplify and streamline all its phases. As an outcome are professional assessments of the products complained of, conclusion of the complaint process in digital form as well as statistical reports based on various criteria.
General benefits in each phase of the claim process – from receiving a customer complaint to a completion of the complaint process at a store:
- Online access to claim status information 24/7
- Higher efficiency, speed and accuracy of data
- Removal or minimizing error rates and thus more effective control
- Digitization of complaint protocols and reduction of administration
- Strict rules on the processing of personal data
- Statistical indicators on a regular basis and various parameters
- Fully customizable and intuitive work with ERS
- Permanent support from VIPO a.s. with processing all requirements arising from the use of ERS in practice
- Internet connection,
- PC with Explorer, Chrome, Safari
- Printers (A4)
If you are interested in using the ERS, we will be happy to provide you with more information.